Anastasiia Melnyk
23 years
Actively looking
Porto
Customer Service, Contact Centre Representative
Annual salary:€ 18000 - € 18000 / yr
Specialisations:Customer Service, Contact Centre Representative
Employment:Full-time
Work schedule:-
Preferred commute time:-
Relocation:-
Total work experience (2 years and 1 month)
01/10/2023 - 01/05/20247 months
Douro Contact Solutions
Handled inbound customer service calls for retail clients, logging around 60 tickets a day and hitting first-call resolution targets most weeks.
01/03/2025 - Present1 year and 6 months
Porto Travel Assistance Line
Answer booking, change and complaint calls for a travel client's Portuguese and English lines, closing around 45 tickets a shift.
Skills
Confidentiality
Operational Thinking
Fact-Checking
Continuous Learning
Performance Improvement
About me
I answer travel and booking calls for a Porto-based contact centre, switching between Portuguese and English depending on the caller, and I close around 45 tickets a shift. I moved here from Ukraine in 2023 and studied Portuguese through a local language course before starting this line of work. I want to move toward a team lead or quality role next.
Education
30/06/2021
Kyiv Lyceum No. 38Secondary school
30/06/2023
Porto Business Language CentreProfessional qualification, Portuguese for Customer Service
Languages
Portuguese - B2 — Upper-intermediate
English - C1 — Advanced
Citizenship & Work authorisation
Citizenship:Portugal
Driving licence
-
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