Terms of service

These Terms of Service (the Terms) form a binding agreement between you and NAQ Systems Limited, an Irish private company limited by shares with company number 812051 and registered office at 18 Mallow Street, Limerick, V94 N12Y, Ireland (Q•NAQ, we, us, or our). They govern access to and use of qnaq.com, related applications, interfaces, communications, and services that link to these Terms (collectively, the Platform).

These Terms apply worldwide to the Q•NAQ Platform operated by NAQ Systems Limited from Ireland. English (United Kingdom), marked UK, is the official language version; the other language and regional versions are faithful translations, as explained in Section 1.5. A language or country label does not create another operator or limit the global scope of these Terms. Country and feature availability remains subject to lawful restrictions. Applicable mandatory law and protected court rights are preserved as explained in Sections 28 and 29.

Q•NAQ is a self-service platform for advertising genuine work opportunities and Candidates’ own professional profiles, discovering user-published Content and communicating through the available tools. Users create and control their Publications and independently decide whom to contact, assess, interview or engage. Q•NAQ does not act for a user to source, shortlist, select or place a person in employment, negotiate an employment arrangement or make a hiring decision. It does not promise a job, employee, application, interview, response or other employment outcome. Q•NAQ remains responsible for supplying its expressly described digital services. Whether an actual activity is regulated employment-agency, recruitment or other activity is determined by the facts and applicable law; these Terms do not exclude Q•NAQ’s own licensing duties or authorise a prohibited work-seeker fee.

1. Acceptance, scope, and contract documents

1.1 Acceptance

You accept these Terms by affirmatively selecting an acceptance control when creating an Account or placing an order, or by signing a separate agreement that incorporates them. Publishing or accessing Content and mere continued use do not replace affirmative assent where applicable law requires it. Q•NAQ will retain the accepted version and provide any durable-medium confirmation required by law.

If you do not agree, do not use the Platform or place an order.

1.2 Other documents

The documents described below are incorporated into these Terms by reference to the extent relevant to your activity.

The Privacy Policy is incorporated into these Terms to the extent relevant to your activity.

The Cookie Policy is incorporated into these Terms to the extent relevant to your activity.

The Payment & Billing Policy is incorporated into these Terms to the extent relevant to your activity.

Any product-specific terms, order summary, or written enterprise agreement expressly presented before purchase is incorporated into these Terms to the extent relevant to that purchase.

The Legal Notice provides company and regulatory contact information but does not reduce rights or obligations stated in these Terms.

1.3 Order of precedence

If documents conflict, the following order applies: (1) a separately signed enterprise agreement; (2) an accepted order summary or product-specific term for the particular purchase; (3) the Payment & Billing Policy for payment, billing, cancellation, and refund matters; (4) these Terms; and (5) the other incorporated policies. Mandatory law always prevails. Information or protection required by mandatory law prevails over a conflicting general provision within the scope required by that law. A language or country label does not create a competing agreement or a different operator. No document in this hierarchy can remove an applicable mandatory right or bind a Consumer to a change that requires fresh agreement.

1.4 Consumers and Business Users

A Consumer is an individual acting wholly or mainly outside a trade, business, craft, or profession. A Business User is a legal person, registered sole trader, sole proprietor, private or individual entrepreneur, or other person acting for commercial or professional purposes, including an authorised representative of an employer, recruiter, or agency. Every Employer uses the Platform as a Business User. An individual may hold Employer status only if that individual is lawfully registered or otherwise formally recognised under applicable law as a sole trader, sole proprietor, private or individual entrepreneur, or equivalent and uses the Platform in that business capacity. A private individual acting outside a registered business or professional capacity is not eligible for Employer status. A Consumer also includes any other person entitled to mandatory consumer protection for the relevant transaction. Classification as a Business User or Employer does not remove that protection.

A Candidate is always a natural person. A Candidate may be a Consumer for a particular transaction where the statutory definition is met. The label selected in an Account or at checkout does not determine legal status contrary to mandatory law.

If checkout asks you to identify your status, you must answer accurately. Q•NAQ may request reasonable evidence of business status. Mislabelling a transaction does not remove non-waivable consumer rights, but deliberate misrepresentation may constitute a breach.

1.5 Official language and translations

English (United Kingdom), marked UK, is the official and controlling language version of these Terms and the associated policies. All other language and regional versions are faithful translations of that official version for users worldwide and reproduce the same legal meaning. For interpretation of the agreement and resolution of disputes, the official UK version prevails to the extent permitted by law. This does not override a compulsory local-language rule, a legally binding pre-contractual statement, a rule requiring consumer-favourable interpretation, or any other non-excludable right. A translation must not mislead a user. The governing law and competent courts are determined by Section 28; selecting a language does not change the Irish operator, governing law or jurisdiction. A new official version or translation does not retrospectively alter an accepted contract.

2. Definitions

2.1 Account

An Account is a registered user or organisation profile and its associated credentials, settings, permissions, order history, and activity.

2.2 Candidate and Candidate Profile

A Candidate is a natural person who uses the Platform to present their own skills, experience, availability, work preferences, or other professional information or to discover lawful work opportunities. A Candidate Profile is the Publication created and controlled through that Candidate’s own Account. A legal person, organisation, bot, synthetic identity, or third party cannot be a Candidate or create or control a Candidate Profile for another person.

2.3 Employer and Job Listing

An Employer is (a) a legal entity of any legal or organisational form, duly formed or registered under applicable law, or (b) a natural person lawfully registered or formally recognised as a sole trader, sole proprietor, private or individual entrepreneur, or equivalent, in each case acting through an authorised Business Account. An unregistered natural person and an organisation that is neither a legal entity nor a lawfully registered business are not eligible for Employer status. A Job Listing is a publication submitted by an Employer or its authorised representative and describing a genuine employment, contracting, internship, apprenticeship, or other lawful work opportunity offered by that Employer or by a client the Employer is legally authorised to represent. It does not include investment solicitations, pyramid schemes, paid-access schemes, deceptive business opportunities, or requests that candidates pay unlawful recruitment fees.

2.4 Publication

A Publication means a Job Listing or Candidate Profile made available through the Platform.

2.5 Publication Period

The Publication Period is 30 days from successful activation, subject to user deletion, proportionate enforcement under these Terms, technical availability, lawful orders, and mandatory law.

2.6 Paid Feature

A Paid Feature is an optional paid digital service, publication right, package, credit, access right or enhancement identified before purchase, including Employer publication activation or a Publication Package, a Contact Credit or paid contact unlock, Premium, VIP, Highlight, Boost or another described feature. Candidate registration and ordinary Candidate Profile publication are free; optional paid visibility features can be purchased through the Candidate’s Account and are not a condition of that free registration or ordinary publication. A product name does not itself guarantee a placement, audience size, contact field, duration or result; the material description, duration or consumption event, price and restrictions disclosed before purchase govern that order.

2.7 Publication Package

A Publication Package is a prepaid bundle of Employer Job Listing activation rights with the quantity, eligible products, applicable Employer headcount tier and validity disclosed before purchase. An eligible Employer receives three free Job Listing publications in total, after which it must purchase the applicable package for further publications. The free allowance is not a recurring monthly allowance and does not restart by creating another Account for the same Employer. The Employer must supply accurate headcount information using the definition disclosed for the package. Packages are nontransferable and do not auto-renew. Each purchased batch has a 90-day window after purchase in which to activate its included Job Listings, after which unused rights expire only to the extent lawful under applicable mandatory provisions. Each successfully activated Job Listing has a separate 30-day Publication Period. Ordinary Candidate Profile publication is free and does not require a Publication Package.

2.8 Content

Content includes text, data, images, logos, files, links, communications, prompts, outputs, Publications, and other material submitted, generated, displayed, or transmitted through the Platform. User Content is Content supplied or directed to be supplied by a user. Q•NAQ Content is Content owned or licensed by Q•NAQ, excluding User Content.

2.9 AI Feature

An AI Feature is a tool identified as using machine learning, generative AI, ranking, recommendation, matching, or similar automated processing. AI Features are assistive unless Q•NAQ expressly states otherwise.

2.10 Point, credit, and Contact Credit

A Point or credit is a limited contractual unit usable only for the eligible Q•NAQ feature, quantity, Account, role, and validity displayed before acquisition. It is not money, electronic money, a bank deposit, a security, transferable property, or stored value redeemable for cash unless mandatory law classifies it otherwise. A Contact Credit is a credit consumed only when the Platform successfully delivers the corresponding contact-access event described before purchase. Legal classification follows the actual design, marketing and use of the unit; describing it as a credit does not exclude applicable voucher, prepaid-value or consumer law.

3. Eligibility and authority

3.1 Age

You must be at least 18 years old and have legal capacity to enter into this agreement. If applicable law requires a higher age of contractual capacity, the higher age applies. The Platform is not directed to children, and a person under 18 may not use the Platform even with the consent of a parent or guardian. These age restrictions do not displace any child-access assessment or child-safety duty that applies to the service under the UK Online Safety Act 2023 or other applicable law.

3.2 Organisational and Employer authority

If you use the Platform for a legal person or organisation, you represent that you are authorised to bind it. The organisation is responsible for authorised administrators and users acting within assigned permissions. A sole trader, sole proprietor, private or individual entrepreneur must use the Employer Account in the registered business capacity and provide reasonable evidence of the registration, status, identity, and authority requested by Q•NAQ. An employee or other representative operates the Account on behalf of the Employer and does not become the Employer merely by administering it.

3.3 Legal eligibility

You may not use the Platform if applicable sanctions, export-control rules, court orders, employment laws, licensing rules, or other binding restrictions prohibit that use. Q•NAQ may restrict countries, users, features, or payments where reasonably necessary for legal, safety, fraud, or provider-compliance reasons.

3.4 Regulated activity

You are responsible for obtaining licences, registrations, notices, consents, impact assessments, audits, or other permissions required for your own recruiting, employment, agency, data, advertising, or professional activities. Q•NAQ remains responsible for legal duties imposed directly on Q•NAQ and does not transfer those duties merely by contract wording.

4. Platform role and no employment outcome

4.1 Technology platform

Q•NAQ supplies the self-service hosting, publication, search, display, communication, Account, payment-support and related digital functionality described in these Terms. Job Listings and Candidate Profiles are submitted by users; Q•NAQ does not populate them by scraping third-party profiles or listings. Content and safety checks, including AI-assisted checks, do not make Q•NAQ the author of a user’s substantive claims or an endorser of a person or opportunity. Q•NAQ remains responsible for its own Content, actions and legally imposed duties.

4.2 No party to user arrangements

Users communicate, assess one another, negotiate, verify information, and decide whether to enter any employment, independent-contractor, service, or other relationship. Any resulting agreement is between the relevant users. Q•NAQ does not set wages, direct work, guarantee payment, supervise performance, sponsor visas, provide insurance, or make hiring decisions.

4.3 No guarantee

The limitations described below apply to Q•NAQ’s role and services.

Q•NAQ does not guarantee publication traffic, search placement, impressions, views, applications, messages, or responses.

Q•NAQ does not guarantee the identity, authority, solvency, qualifications, credentials, work authorisation, background, intentions, or conduct of any user.

Q•NAQ does not guarantee that a candidate will be hired, receive an offer, remain employed, or be suitable for a role.

Q•NAQ does not guarantee that an employer will find a candidate, fill a role, or obtain a commercial return.

Q•NAQ does not guarantee the accuracy, completeness, legality, timeliness, or continued availability of User Content.

Q•NAQ does not guarantee that a message will be read, answered, delivered, or produce a result.

The absence of a desired outcome is not, by itself, non-performance or grounds for a refund.

4.4 User due diligence

Users must perform appropriate identity, reference, credential, background, work-authorisation, legal, tax, safety, and commercial checks. Checks involving personal data must be necessary and proportionate to the purpose and role, have a lawful basis, provide required information and obtain consent where legally required. Special-category and criminal-record data may be processed only where the conditions in GDPR Articles 9 and 10 and applicable national law are satisfied. Q•NAQ may offer verification indicators, but an indicator is limited to the stated check and is not a warranty or substitute for due diligence.

4.5 Intermediary protections

Nothing in these Terms waives any protection, defence, limitation, or liability exemption available to Q•NAQ for information supplied by another person, including protections applicable to hosting services and online intermediaries under the EU Digital Services Act, 47 U.S.C. § 230, 17 U.S.C. § 512, or analogous law, in each case only where the factual and statutory conditions are satisfied and subject to the law’s exceptions.

5. Accounts, security, and verification

5.1 Accurate information

You must provide and maintain accurate, current, and complete information. You may not create an Account for another person without authority, impersonate anyone, conceal a material affiliation, or use misleading organisation details.

5.2 Credential security

Keep credentials confidential, use reasonable security controls, and notify Q•NAQ promptly at legal@qnaq.pro of suspected compromise. You are responsible for activity you authorise and for losses caused by your failure to use reasonable care, to the extent permitted by law. Logs may be evidence of activity, but they do not conclusively make you responsible for proven unauthorised access.

5.3 Administrators

An organisation administrator may manage seats, permissions, billing, and Content. The organisation is responsible for assigning appropriate access and removing access when roles change. Q•NAQ may rely reasonably on instructions from an authenticated administrator unless it knows or should reasonably know the instruction is unauthorised.

5.4 Verification

Q•NAQ may request reasonable identity, payment, corporate, authority, or fraud-prevention information and may use service providers or public records to verify it. Verification is conducted as described in the Privacy Policy. Failure to provide requested information may prevent access, publication, or payment processing and may delay a refund or another Account action where verification is lawfully required.

5.5 One person, one legitimate identity

You may not operate duplicate, synthetic, purchased, rented, or coordinated Accounts to evade limits, sanctions, moderation, payment obligations, or ranking controls. The three free Employer activations belong to the verified Employer identity, not to each administrator or Account. Creating or coordinating Accounts to obtain repeated free allowances is prohibited.

6. Publications

6.1 Role and user responsibility

Only an Employer or its authorised representative may submit a Job Listing. Only the natural person concerned may create and submit that person’s Candidate Profile through the person’s own Candidate Account. The submitting user is responsible for the Publication’s substance, accuracy, legality, rights, required disclosures, and continuing validity. The Employer must have authority to advertise the opportunity and must remove or update it promptly if it is filled, cancelled, materially changed, or no longer genuine.

6.2 Job Listing requirements

A Job Listing must accurately identify the hiring entity or authorised intermediary, the genuine role, material qualifications, location or remote status, pay information, and other transparency disclosures required by law. It must not discriminate unlawfully, conceal material conditions, require unlawful candidate fees, misrepresent compensation, harvest data without a genuine opportunity, or promote unsafe or illegal work.

6.3 Candidate Profile requirements

A Candidate Profile must concern the natural person identified in it, must be created by that person, and must remain under that person’s control, and it must contain only information that person has the right to disclose. Candidates should not include government identifiers, financial credentials, medical details, criminal-history data, or other sensitive information unless necessary, lawful, and supported by any required consent or notice.

6.4 Formatting and moderation

Q•NAQ may make non-substantive formatting, categorisation, accessibility, localisation, security, or technical adjustments. Q•NAQ will not knowingly change the material meaning of a Publication without user authorisation, except to remove or restrict unlawful or prohibited material or as required by law.

6.5 Visibility to registered users

Once activated and while active, Job Listings and Candidate Profiles are intended to be viewable through the ordinary Platform interface by every authenticated registered user, without any Employer-versus-Candidate role restriction, subject only to Account status, moderation, technical availability, geographic restrictions, and applicable law. This general visibility applies only to the Publication content presented in that interface. It does not by itself disclose restricted contact fields, private messages, application materials, billing or verification data, or other information identified as restricted.

Access without an Account or external search-engine indexing applies only if Q•NAQ actually enables that form of visibility and clearly informs the publishing user. Viewing a Publication does not grant a right to scrape, export, republish, build a database, contact a person outside the permitted workflow, or use personal data for an unrelated purpose.

6.6 Publication Period

An activated Publication is scheduled to remain available for its Publication Period. Availability remains subject to user deletion, expiry, technical maintenance, lawful orders, and proportionate enforcement under these Terms. Q•NAQ will not remove a compliant paid Publication arbitrarily merely to avoid supplying the purchased service.

6.7 Expiry and archiving

At expiry, a Publication ceases to be active and is removed from display to other users. A saved copy may remain available to the Account owner for a requested reuse function; any other retention follows the Privacy Policy. A new Publication Period requires a fresh activation. Ordinary Candidate Profile publication, including each fresh activation for a new Publication Period, is always free of charge; an Employer’s further activation uses its remaining free allowance or a valid purchased right. A new purchase is required only for a separately selected paid feature under its applicable offer; it is never required for ordinary Candidate Profile publication.

6.8 Courtesy expiry reminders

Where supported, Q•NAQ may send courtesy reminders approximately three days and one day before a Publication or Publication Package expires. Users remain responsible for monitoring expiry in the Account. A delayed, filtered, blocked, or undelivered reminder does not pause, renew, or extend the applicable period unless mandatory law requires otherwise. A separate purchase does not restart the activation window for credits from an earlier batch. Any notice or extension required by law remains due.

7. Paid features, activation, and availability

7.1 Full payment in advance

Paid Features are paid in full before activation unless a written enterprise agreement states otherwise. Activation occurs only after Q•NAQ or its payment provider confirms successful payment and the order passes applicable fraud, compliance, and technical checks. If Q•NAQ captures payment but declines the order before acceptance, or lawfully cancels an accepted order before activation, Q•NAQ will release or refund the payment without undue delay, subject only to a temporary hold required by law.

7.2 Free publication and paid publication or visibility features

Candidate registration and ordinary Candidate Profile publication, including subsequent basic republication, are always free of charge. A Candidate may voluntarily purchase Premium, VIP, Highlight, Boost or another described visibility feature through the Account; declining such a purchase does not prevent ordinary free publication. An eligible Employer receives three free Job Listing publications in total and then purchases packages according to the headcount tier disclosed before purchase. The fee for a paid Employer publication covers successful activation and eligibility for display throughout its 30-day Publication Period. A separate paid visibility feature is supplied for the duration or at the consumption event disclosed for that feature. Purchases are one-time and do not auto-renew unless a future recurring offer is separately presented and every required authorisation is obtained. A free allocation never authorises a later charge by itself. Q•NAQ will not introduce a fee for Candidate registration or ordinary Candidate Profile publication, or make either conditional on a paid purchase. Changes to other free allowances, Employer packages and optional Paid Features remain subject to Section 31, required notice and separate purchase authorisation; an existing free activation is not retrospectively charged. This commitment concerns price and does not extend a Publication’s 30-day Publication Period or displace the eligibility, moderation, suspension and closure provisions of these Terms.

Free Candidate services form part of a business model in which Q•NAQ earns revenue from Employer Publication Packages and optional Paid Features. Candidate Publications and participation increase the Platform’s usefulness to other users and support demand for those paid services. Any commercial use of personal data, including controlled paid contact access under Section 9, is limited to the purposes and safeguards described in these Terms and the Privacy Policy. Free use is not consent to optional advertising or other processing that requires separate consent.

Activation is supplied immediately, but continued eligibility for display remains part of the same service throughout the 30-day Publication Period. Where mandatory consumer law permits withdrawal after performance has begun, any proportionate payment and refund will be calculated as that law requires; the label “activation fee” does not remove a mandatory withdrawal or conformity remedy.

7.3 Immediate activation

Where beginning performance during a statutory withdrawal period requires an express request, Q•NAQ will begin only after the Consumer selects the separate, initially unchecked checkout control presented for that order. If the service may be fully performed during the withdrawal period, checkout will also obtain the Consumer’s express acknowledgement that the right of withdrawal is lost only once the service has been fully performed. The accepted order and retained state of each control—not general acceptance of these Terms or payment alone—establish the request and acknowledgement. In the ordinary automated flow after a valid request, activation occurs immediately after payment confirmation and the applicable automated checks. Activation is the event when Q•NAQ applies the Paid Feature to the selected Publication, Account, or Content and records that event. Payment authorisation alone is not proof of activation. Q•NAQ may delay activation briefly for fraud, sanctions, security, content, or technical review.

7.4 Immediately consumed features

A one-time contact unlock, Contact Credit use, Boost event, or other feature described at checkout as fully consumed on application is fully supplied when the promised access or technical action is successfully applied and recorded. Boost is fully consumed when the selected Publication is successfully moved or reintroduced to the fifth available position. A time-limited visibility enhancement is supplied throughout its stated term, even if its setup begins immediately.

7.5 No performance guarantee

Paid status may affect eligibility, presentation, or prominence as described at checkout, but does not guarantee a fixed rank, number of impressions, application, message, contact, interview, hire, or result.

7.6 Packages

Publication Packages give the purchasing Employer a limited contractual right to activate the eligible Job Listings within the 90-day window for that purchase. Unused rights then expire without contractual cash value only to the extent lawful; statutory withdrawal, refund, conformity, voucher-expiry and other mandatory remedies remain available where applicable. Packages may not be resold, transferred, split among unrelated entities or converted to money, except where law requires otherwise. A justified suspension or cancellation for the purchaser’s material breach does not itself extend validity, but Q•NAQ may not retain payment or extinguish rights contrary to law. Merely crediting an Account does not fully perform the services represented by unused rights. An optional Candidate visibility purchase is governed by its own disclosed quantity and duration, not a requirement to purchase ordinary profile publication. Any previously accepted Candidate package remains governed by the rights and conditions accepted for that purchase, subject to mandatory law.

7.7 Points and other credits

Where the Platform or receipt uses the label Points, each Point is credited, used, and expires according to the pre-purchase product description. A Point is consumed only by the corresponding successful event. Q•NAQ may correct an obvious duplicate or erroneous credit to reflect the quantity and validity actually purchased, and may restrict fraudulent acquisition, transfer, resale, or multi-Account manipulation. Any amendment to the purchased quantity or validity of an accepted order requires a valid agreement preserving mandatory rights, or a change required by law together with any mandatory notice and remedy.

7.8 Relationship between promotions and the Publication Period

Premium, VIP, Highlight and Boost apply only to an eligible active Publication. Purchasing or applying a promotion does not restart, pause, renew or extend the Publication Period. A fresh publication activation begins a new 30-day Publication Period only after successful activation; ordinary Candidate publication is free, while an Employer activation uses the applicable free allowance or purchased right. A time-limited enhancement ends at the earlier of its stated end time and the Publication’s expiry, as disclosed before purchase.

8. Search, ranking, and promoted placement

8.1 Main parameters

Search, recommendation, and ranking may consider the factors described below, as relevant to the feature and context.

Search, recommendation, and ranking may consider the user's search terms, filters, location, language, and stated preferences.

Search, recommendation, and ranking may consider the relevance between a Publication and the apparent query or profile.

Search, recommendation, and ranking may consider recency, completeness, category, availability, and geographic compatibility.

Search, recommendation, and ranking may consider quality, authenticity, moderation, security, and policy signals.

Search, recommendation, and ranking may consider user activity and aggregate engagement signals.

Search, recommendation, and ranking may consider clearly identified paid promotion, Boost, Highlight, Premium, VIP, or similar status.

The relative importance of parameters varies by feature and context. Q•NAQ may update systems to improve relevance, safety, integrity, or performance, but will not knowingly nullify the core functionality of an active Paid Feature without a lawful reason or appropriate remedy.

8.2 Premium

Premium is an optional time-limited rotating top-placement enhancement. A Premium Publication may appear in the designated top Premium position or area described before purchase. Where multiple eligible Premium Publications are active, the top placement rotates at the interval shown on the Platform, currently six seconds, and may also vary by refresh, session, inventory, location, filter, relevance, safety, or another disclosed operational criterion. Premium does not guarantee continuous first position, exclusivity, uninterrupted exposure, or a minimum number of impressions.

8.3 VIP

VIP is an optional time-limited priority-placement enhancement displayed after or below Premium placement. Where the Platform describes VIP as positions 2–4, eligible VIP Publications may rotate or be randomised within those positions, including on page refresh. Inventory, filters, relevance, safety, location, and law may affect display. VIP does not reserve a permanent numbered position or guarantee continuous visibility or impressions.

8.4 Highlight

Highlight is an optional time-limited visual presentation enhancement. It may use a frame, border, badge, colour treatment, label, or similar styling to help a Publication stand out. Unless the pre-purchase description expressly says otherwise, Highlight changes presentation only and does not promise a higher search position.

8.5 Boost

Boost is a one-time technical promotion that moves or reintroduces an eligible Publication to the fifth available position when the Boost is successfully applied. Boost is fully supplied and consumed at that recorded event and does not reserve, lock, maintain, or guarantee the fifth position for any period. The Publication may later move down because of new Publications, other users’ promotions, Premium or VIP placement, relevance, filters, moderation, chronological ordering, or other ranking and operational factors.

8.6 Paid-promotion transparency and no outcome promise

Paid status may improve eligibility, presentation, or prominence only as described for the purchased feature. Promoted or sponsored placement will be identified where required, and Q•NAQ shall disclose the purchaser or beneficiary, payer, duration, and main placement or targeting parameters where applicable law requires it. No promotion guarantees impressions, clicks, applications, contacts, interviews, hires, revenue, or another result.

8.7 No manipulation

Users may not buy, automate, coordinate, or falsify views, clicks, applications, reports, ratings, or other signals; manipulate ranking; or misrepresent paid placement as an independent endorsement.

9. Contact, communications, and off-platform conduct

9.1 Paid contact access and Contact Credits

Q•NAQ may sell direct contact unlocks or packages of Contact Credits for Employer or Candidate contact access. A Contact Credit is consumed when the Platform successfully unlocks the selected contact panel or otherwise delivers the access event described before purchase. Direct contact access may be enabled only where the person concerned has deliberately selected the relevant contact or visibility setting, otherwise authorised that interaction, or another lawful basis and disclosure rule permits it. If the necessary authorisation or legal condition is absent, Q•NAQ must use a Contact Request or withhold the unlock rather than treat payment as authorisation.

The unlock provides a limited technical access event only to contact fields then made available for that user. It does not transfer ownership of personal data, grant a database or marketing licence, or by itself create consent or another legal basis for the purchaser’s further processing. It does not guarantee that every possible field exists, remains current, is accurate, will remain available after the unlock, or that the person will answer, communicate, interview, hire, accept work, or produce any other result.

Contact information may be used only for genuine employment-related communication connected to the relevant Job Listing or Candidate Profile. Paid access is not permission for unrelated marketing, list building, resale, data enrichment, automated mass outreach, scraping, or harassment.

9.2 Contact Requests

Q•NAQ may separately provide a Contact Request feature through which one user asks another user to disclose or permit access to contact information. The recipient may accept, reject or ignore a request, allow it to expire, or withdraw permission previously granted in response to it, in accordance with available controls and applicable law. A Contact Request is not the same product as a paid direct unlock and does not guarantee disclosure or a response.

9.3 User communications

Users are responsible for their communications and resulting arrangements. Q•NAQ uses AI-assisted anti-spam, fraud, safety and abuse checks and investigates reports as described in the Privacy Policy. These measures do not guarantee detection of every violation or mean that every communication is reviewed by a person.

9.4 Operational and marketing messages

Q•NAQ may send service, security, billing, legal, and account communications necessary to perform the agreement or comply with law. Marketing communications require any consent mandated by applicable law and will include available opt-out controls. Unsubscribing from marketing does not stop necessary operational messages.

9.5 Off-platform conduct

Q•NAQ is generally not responsible for conduct occurring outside the Platform or for contracts between users. Q•NAQ may nevertheless consider credible off-platform conduct that creates a Platform safety, fraud, legal, or integrity risk. Nothing here excludes liability imposed on Q•NAQ for its own acts or omissions.

10. AI and automated features

10.1 Assistive nature

AI Features assist users with the disclosed drafting, formatting, translation, summarisation, categorisation and content-discovery functions. AI Features may run entirely on Q•NAQ’s own AI systems and computing infrastructure, use external AI services identified in the Privacy Policy, or combine both. Q•NAQ also uses AI-assisted checks for prohibited Content, potentially false or misleading submissions and behavioural risk signals relevant to fraud, abuse and security. A search result, relevance suggestion or paid placement is not a decision that a person is suitable for a role, nor an undertaking by Q•NAQ to find work or staff for a user. Outputs and risk signals can be incomplete, inaccurate, biased or unsuitable and require the review appropriate to their purpose and consequences.

10.2 No final hiring decision by Q•NAQ

Q•NAQ does not make an Employer’s final hiring, rejection, promotion, termination or compensation decision. Employers remain responsible for their selection criteria, meaningful human review where required, and their decisions. Q•NAQ remains responsible for its own AI Features, Platform restrictions and other decisions. A decision based solely on automated processing that has legal or similarly significant effects is permitted only where applicable law allows it and the required safeguards are in place, as explained in the Privacy Policy. The legal role and duties of each party depend on actual functionality and use; a nominal human review does not remove duties attaching to an effectively automated decision.

10.3 Employment-law compliance

A Business User must not use Platform data or AI Features unlawfully to make or substantially assist an employment decision. Where applicable, the Business User must provide notices, obtain consent, offer accommodations or alternative processes, conduct bias audits or impact assessments, retain required records, and provide human review, explanations, or appeals. Q•NAQ remains responsible for obligations that law assigns directly to Q•NAQ as a provider or deployer. Regulation (EU) 2024/1689 (the AI Act) applies according to the actual system, use, provider or deployer role, territorial scope and commencement of each provision. Applicable requirements concerning prohibited practices, AI literacy, transparency and high-risk employment systems under Annex III must be respected; describing a feature as an optional tool does not determine its legal classification.

10.4 Sensitive inputs

Do not enter trade secrets, privileged material, security credentials, government identifiers, payment-card data, medical information, or other sensitive data into an AI Feature unless Q•NAQ expressly requests it for a lawful purpose. Inputs and outputs may be processed by vendors as described in the Privacy Policy.

10.5 Use of data for model training

Q•NAQ will not use, or authorise a service provider to use, identifiable Candidate Profile content or private prompts to train a general-purpose model unless Q•NAQ has a valid legal basis and provides any separate notice, consent, or choice required by law. Q•NAQ may use de-identified or aggregated information and limited data necessary for security, evaluation, debugging, and service improvement.

10.6 Automated moderation

Q•NAQ uses AI-assisted checks of Content, suspected fake or misleading Accounts and Publications, and relevant Platform behaviour to detect possible fraud, spam, abuse and security risks and to support moderation. Automated tools may flag or prioritise information for review or contribute to restrictions permitted by these Terms. An automated signal is not conclusive proof of misconduct. Q•NAQ applies restrictions proportionately and provides reasons, information about material use of automation, and access to appeal or human review where required by law. Decisions on complaints under Article 20 of the EU Digital Services Act, where that Article applies, are taken under the supervision of appropriately qualified staff and not solely by automated means. The Privacy Policy explains the additional rules for processing personal data and decisions having legal or similarly significant effects.

11. User content and licence

11.1 Ownership

As between you and Q•NAQ, you retain ownership of your User Content. You are responsible for obtaining all rights, permissions, releases, and lawful bases needed to submit and use it.

11.2 Operational licence

You grant Q•NAQ a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, transmit, display, translate, index, and technically modify User Content only as reasonably necessary to operate, secure, support, and improve the Platform functionality you request; comply with your settings; prevent abuse; and meet legal obligations. Q•NAQ may sublicense those limited rights to service providers acting for Q•NAQ and to users only as necessary for authorised Platform use. Any external promotional use is governed exclusively by Section 11.4.

11.3 Duration

The operational licence ends when User Content is deleted from active systems. The limited exceptions described below may continue to apply.

User Content may remain in time-limited backups after the operational licence otherwise ends.

User Content may remain with another independent user who received or lawfully retained it.

After deletion or expiry, Q•NAQ may retain only the Content or evidence necessary for a disclosed fraud-prevention, security, legal-compliance, tax, dispute or enforcement purpose, for the applicable period and on a valid legal basis as explained in the Privacy Policy. This does not authorise retention of every Account record or all Content for a fixed period after deletion.

User Content may remain after it has been irreversibly de-identified or aggregated.

11.4 Promotion

Q•NAQ may use Job Listing snippets, organisation names, and logos outside the authenticated interface to present and market the Platform only where the relevant publication setting, authorisation, and law permit that use. Material promotional use of an identifiable Candidate’s image, name, testimonial, or Candidate Profile outside ordinary Platform display requires a separate lawful basis and any consent required by law.

11.5 Feedback

If you voluntarily provide non-confidential product feedback, you permit Q•NAQ to use it without restriction or compensation. This does not transfer ownership of your underlying User Content or personal data.

11.6 Content representations

You represent that your User Content and its use through the Platform do not violate law, contract, confidentiality, intellectual-property, privacy, publicity, data-protection, employment, anti-discrimination, or other rights.

12. Use of candidate data by other users

12.1 Independent-controller responsibility

When an Employer or any other registered user obtains Candidate personal data and determines a purpose or means of further processing beyond Q•NAQ’s instructions, that user generally acts as an independent controller or equivalent responsible party. It must provide any required privacy notice, establish a lawful basis, honour applicable rights, protect the data, and retain it only as long as necessary. Merely being permitted to view a Candidate Profile does not authorise collection or use for an unrelated purpose. For processing in the context of Q•NAQ’s Irish establishment, GDPR obligations and data-subject rights are not limited by the person’s residence. Controller and processor status follow actual decisions over purposes and means.

12.2 Permitted use

Candidate data may be viewed through the ordinary Platform interface for the Platform purpose presented to the user. It may be collected, copied, retained, disclosed, or used outside that limited viewing only to evaluate or communicate about a genuine current or reasonably anticipated opportunity, maintain legally required recruiting records, or for another purpose the Candidate has authorised and law permits.

12.3 Prohibited use

No user may sell, rent, scrape, enrich, republish, or build a database from Candidate data; use it for unrelated advertising; make unlawful inferences; discriminate unlawfully; or disclose it beyond personnel and providers with a genuine need and appropriate safeguards.

12.4 Deletion and security

An Employer or other user that retained Candidate data must delete or de-identify it when no longer needed, subject to legal retention duties, and must notify appropriate parties of a data incident as required. Q•NAQ is not responsible for an independent user’s processing merely because the data was first viewed through the Platform, but Q•NAQ will respond to valid reports and duties imposed directly on it.

13. Acceptable use and prohibited conduct

The following Content and conduct are prohibited on the Platform, whether supplied directly or facilitated, attempted, encouraged or concealed. The rules apply to free and paid Publications, profiles, messages, links, files and other User Content. Some restrictions are professional-content rules even where the material is not unlawful. They are applied in context and proportionately under Section 14, including to legitimate reporting of abuse; a protected disclosure or lawful complaint is not prohibited merely because it describes misconduct.

You may not violate any law, regulation, sanction, court order, or third-party right.

You may not post fake, expired, materially misleading, unlawfully discriminatory, illegal, unsafe or unauthorised Job Listings or Candidate Profiles, fabricate a vacancy or professional identity, conceal material work conditions, or use an apparent opportunity to harvest personal data without a genuine work-related purpose.

You may not demand unlawful recruitment fees, deposits, purchases, transfers, cryptocurrency, financial credentials, or identity documents from candidates.

You may not post, promote, solicit or link to pornography, sexual services, sexual exploitation, child sexual abuse material or other sexual exploitation of children; trafficking, forced labour or coercive work; pyramid schemes, money-mule activity, deceptive business opportunities or other fraud. This applies regardless of format, including manipulated or synthetic material. Do not upload or circulate unlawful material as purported evidence; use the reporting channel to identify its location and the relevant facts.

You may not impersonate another person or organisation, fabricate credentials or references, or misstate an affiliation.

You may not scrape, harvest, crawl, copy, export, resell, enrich, or aggregate Platform data except through an expressly authorised interface and within its limits.

You may not use Platform data to build, benchmark, train, or improve a competing recruiting, listing, identity, advertising, or data product without Q•NAQ's written permission.

You may not send spam, bulk or automated unsolicited outreach, unrelated marketing, phishing, malware, harassing or threatening communications, or content promoting hatred or violence against a person or group. Profanity, obscene insults and abusive language are not permitted in Publications or communications directed at other users. A good-faith complaint, lawful criticism or necessary description of abuse is assessed in context and is not treated as harassment merely because it is unfavourable to Q•NAQ or another user.

You may not probe, scan, test, bypass, reverse engineer, decompile, or interfere with security or technical controls, except through authorised security research under a written programme or to the limited extent applicable law grants a non-waivable right, including a lawful interoperability right. Any exercise of such a right must remain within its statutory conditions and may not be used to compromise security or personal data.

You may not introduce malicious code, overload infrastructure, evade rate limits, or disrupt users or providers.

You may not create or coordinate false engagement, reports, reviews, applications, identities, or payment disputes.

You may not circumvent fees, package limits, moderation, suspension, geographic restrictions, payment controls, or sanctions screening.

You may not unlawfully disclose another person’s personal or confidential information, publish identity documents or credentials, engage in doxxing, distribute non-consensual intimate material, or collect sensitive or protected data without lawful necessity and appropriate safeguards. You must not post or use material that infringes intellectual-property, privacy, confidentiality or other rights. These rules do not prohibit disclosures required or protected by applicable law through an appropriate channel.

You may not use AI or automated tools to make unlawful employment decisions or infer protected traits.

You may not assist another person in any prohibited conduct.

Q•NAQ may preserve evidence, restrict activity, notify affected parties, seek injunctive relief and actual damages, and cooperate with lawful authorities. No contractual penalty or recovery applies beyond what law permits.

14. Moderation, restrictions, and enforcement

14.1 Grounds

Q•NAQ may investigate and, on reasonable grounds, reject, label, reduce visibility, temporarily hold, suspend, remove or disable affected Content, publication rights, paid packages, features, transactions or Accounts for the grounds below. A restriction must be connected to the identified issue and no broader or longer than reasonably necessary, subject to applicable law. Payment does not purchase an exemption from these rules. A risk signal alone is not a conclusive finding of fraud.

Q•NAQ may act where Content or activity is unlawful, or to comply with a binding and applicable order. A rights-holder report or other request is assessed for its grounds and legal effect; merely receiving an allegation does not automatically establish a breach.

Q•NAQ may take action in response to a material or repeated breach of these Terms.

Q•NAQ may take action in response to fraud, sanctions, payment abuse, security, impersonation, or platform-integrity risk.

Q•NAQ may take action in response to a credible risk of harm to users or Q•NAQ.

Q•NAQ may take action in response to an inaccurate or unauthorised Publication.

Q•NAQ may take action because of technical necessity or a discontinuation handled under Section 22.

14.2 Proportionality

Q•NAQ applies these restrictions diligently, objectively and proportionately, taking account of the evidence, seriousness, recurrence, risk of harm, the user’s explanation and the rights and legitimate interests of those affected. It may act immediately where necessary for an urgent legal, safety, fraud or security risk. For a curable non-urgent issue, it normally gives notice and a reasonable opportunity to correct it unless a lawful reason prevents that step. It reviews temporary holds without undue delay and lifts or narrows them when their grounds no longer justify them. Any prior warning, reasons, appeal or other procedure required by law remains mandatory.

14.3 Reasons and appeal

Q•NAQ explains a restriction and the available review route in clear terms. Where DSA Article 17 applies and the relevant electronic contact details are known, it supplies the required statement no later than the date the restriction is imposed, subject only to the statutory exceptions. The statement identifies the action, relevant duration and territorial scope, material facts, legal or contractual ground, use of automated detection or decision-making and available redress. Information is withheld or limited only to the extent law permits, without defeating a mandatory explanation or an effective remedy. Users may seek review through the available appeal tool or legal@qnaq.pro. Applicable statutory complaint periods and access to courts or competent authorities are not shortened by this procedure.

14.4 Paid services

Payment does not prevent a justified restriction of unlawful Content or a service used for fraud or material breach. A temporary hold does not by itself consume credits, cancel an order or finally confiscate paid value. Any removal of rights or refusal of a voluntary refund must be connected to the breach, proportionate and lawful; statutory cancellation, refund, conformity and other non-excludable remedies remain available. If Q•NAQ ends a compliant paid service for reasons not caused by the purchaser, it provides the remedy in the Payment & Billing Policy. If a restriction is reversed, Q•NAQ restores the affected service or value where practicable and provides any remedy required for the loss of paid availability.

14.5 Evidence and repeat abuse

Q•NAQ may retain relevant Account, Content, payment, device, and communication records for investigation, legal claims, enforcement, and repeat-abuse prevention as described in the Privacy Policy.

15. Reporting illegal or prohibited content

15.1 Reports

A report should identify the specific Content or Account and its exact electronic location, explain the facts supporting the alleged illegality or policy breach, and confirm the reporter’s good-faith belief that the information is accurate and complete. Include a name and email where the applicable process requires them; identifying details are not required for the child-sexual-abuse offences specified in DSA Article 16(2)(c), and any other lawful anonymous-reporting route remains available. A specific statutory citation or elaborate legal analysis is not required. Use the Platform reporting tool or legal@qnaq.pro unless the Legal Notice identifies a specialised channel. Identify prohibited material by location rather than uploading an unlawful copy.

15.2 Processing

Q•NAQ processes reports in a timely, diligent, objective and non-arbitrary manner. Where applicable law requires, it acknowledges receipt and communicates its decision and available redress without undue delay, including information about automated processing or decision-making used for the report. It may request information reasonably necessary to assess a report and investigate its substance. A sufficiently precise and substantiated notice may give Q•NAQ knowledge for purposes of applicable intermediary law. Legally required reasons, opportunities to contest and notification of reconsidered decisions are provided to the affected publishing user and notifier as applicable. Urgent statutory content-removal or response periods take priority over ordinary complaint or informal-dispute periods, and the required transparency reports cover the relevant notices, moderation and paid promotion.

15.3 Abuse of reporting

Good-faith mistakes and lawful complaints are not abuse. Where DSA Article 23 applies, Q•NAQ suspends services to a recipient who frequently supplies manifestly illegal Content, or processing of a person’s frequently manifestly unfounded notices or complaints, only for a reasonable period after the required prior warning and case-by-case assessment. That assessment considers the number and proportion of offending items in the relevant period, seriousness, consequences and apparent intention. For example, repeated fraudulent vacancies after warnings can justify a more extensive restriction than an isolated promptly corrected error. The notice explains the scope and duration of suspension and review route; longer restrictions require grounds proportionate to continuing or repeated harm. Separate urgent action necessary to address a specific unlawful item or safety threat remains subject to Section 14 and law.

15.4 European Union Digital Services Act

Where the EU Digital Services Act applies, Q•NAQ provides the required electronic notice-and-action mechanism, statements of reasons for covered restrictions, and the contact points in the Legal Notice. Where Article 20 requires an internal complaint-handling system, eligible recipients, including persons who submitted a notice, have electronic and free-of-charge access for at least six months beginning on the day they are informed of the relevant decision. Complaints are handled under the applicable Article 20 requirements, and decisions are taken under the supervision of appropriately qualified staff and not solely by automated means. Applicable micro or small enterprise exemptions are preserved. Where Article 21 applies, eligible recipients may select a certified out-of-court dispute settlement body whose expertise covers the dispute. Information about certified bodies is available at https://digital-strategy.ec.europa.eu/en/policies/dsa-out-court-dispute-settlement. The parties engage with that body in good faith as Article 21 requires, subject to its ground for refusing a dispute already resolved concerning the same information and grounds. The body cannot impose a binding settlement, and court proceedings remain available at any stage. Recipients may also exercise the right to complain to the competent Digital Services Coordinator under Article 53.

15.5 No general monitoring obligation

Q•NAQ may use voluntary monitoring and moderation but does not undertake a general obligation to monitor all information or actively seek facts indicating illegality, except where a specific law or order requires action.

16. Intellectual property and copyright complaints

16.1 Q•NAQ rights

The Platform, Q•NAQ Content, software, design, databases, trademarks, logos, and other technology are owned by or licensed to Q•NAQ and protected by law. Subject to these Terms, Q•NAQ grants you a limited, revocable, non-exclusive, non-transferable right to use the Platform for its intended purpose during your lawful access.

16.2 Brand use

No right is granted to use Q•NAQ names, marks, logos, trade dress, domains, or confusingly similar identifiers without written permission, except truthful nominative use allowed by law.

16.3 Copyright notices

A copyright or other intellectual-property complaint should identify the protected work or right, the challenged material and its exact Platform location, and the facts supporting the complaint. Provide the complainant’s contact details, statements of good faith, accuracy and authority, and a physical or electronic signature where the applicable procedure requires them. General reports may be sent to legal@qnaq.pro and do not require an elaborate legal analysis. A notice seeking treatment under 17 U.S.C. § 512 must substantially satisfy § 512(c)(3)(A) and be sent to the designated agent using the current registered contact details published on the Platform, where such an agent has been designated; see Section 16.5.

16.4 Counter-notices and repeat infringement

Q•NAQ may forward an intellectual-property notice to the affected user, remove or restore material, seek a response or counter-notice, and terminate repeat infringers where legally appropriate. Where the United States DMCA procedure is used, the complete notice and counter-notice requirements are in the Legal Notice. A counter-notice must identify the removed material and former location; give the subscriber’s name, address and telephone number, together with an email address if available; include a good-faith statement under penalty of perjury that removal resulted from mistake or misidentification; consent to the relevant federal district court’s jurisdiction and accept service from the complainant or its agent as required by 17 U.S.C. § 512(g); and bear the subscriber’s signature. A subscriber outside the United States must consent to a judicial district in which the service provider may be found. After receiving a compliant counter-notice, Q•NAQ promptly forwards it and states the intended restoration; under Section 512(g), restoration is between 10 and 14 business days after receipt unless its designated agent first receives notice of a filed court action to restrain the relevant infringement. An independent lawful restriction remains subject to these Terms and applicable law.

16.5 United States DMCA

Q•NAQ will claim a 17 U.S.C. § 512 safe harbor only while it has a current designated-agent registration, publishes the same agent details in a publicly accessible location on the Platform, maintains and reasonably implements a repeat-infringer policy, accommodates standard technical measures, and satisfies the other applicable statutory conditions. legal@qnaq.pro is a DMCA notification address only if it is identified as the designated agent’s email address in both the current registration and the Platform notice.

17. Fees, orders, taxes, and payment

17.1 Checkout disclosure

The current price list for Employer packages and optional Paid Features is available after login. Employer package categories are based on the employee-headcount criteria shown in that list; the Employer must provide accurate information relevant to the selected category. Before each paid order, checkout identifies the selected service, eligible quantity, duration or consumption event, applicable category, price, currency, taxes or tax treatment and total. The final payment control clearly states that the order creates an obligation to pay. Prices may change for future orders; an accepted order is not repriced merely because the price list or headcount category later changes.

17.2 Payment authorisation

You authorise Q•NAQ and its payment provider to charge only the displayed order total and any later amount you separately authorise. Q•NAQ does not authorise itself to debit unspecified adjustments, penalties, collection costs, or future purchases without a lawful basis and any required consent.

17.3 Payment providers

Stripe currently processes Q•NAQ payments. Q•NAQ may add or replace providers, or use another lawful payment arrangement, with the disclosures, security measures, authorisations and consents required for that arrangement. This does not authorise unspecified charges or retrospectively change an accepted order. Under the current architecture, Q•NAQ does not receive or store the complete payment-card number or card security code. NAQ Systems Limited remains the seller of its Platform services; a technical payment provider does not become that seller.

17.4 Taxes and location

For a Consumer, the total displayed immediately before purchase includes all taxes and mandatory charges that Q•NAQ can reasonably determine at that time. For a Business User, prices may be displayed exclusive of tax only where permitted and clearly stated. Tax treatment may depend on the buyer’s actual billing location, payment evidence, business status, and validated tax-registration number. You must provide accurate information and remain responsible for taxes the law places directly on you.

17.5 Payment failures and mistakes

Q•NAQ may withhold activation after a failed, reversed, unauthorised, or high-risk payment. Before accepting an order, Q•NAQ may decline an order affected by an obvious material pricing or technical error, refund any payment, and offer a new order at the correct price. After acceptance, such an error permits cancellation only to the extent allowed by applicable law. Q•NAQ will not unilaterally increase the accepted price.

17.6 Payment policy

The Payment & Billing Policy controls detailed rules on activation evidence, withdrawal, refunds, packages, chargebacks, invoices, and billing disputes.

18. Refunds, withdrawal, and consumer remedies

18.1 No voluntary refund for outcomes or change of mind

Except where the Payment & Billing Policy, an accepted order or mandatory law provides otherwise, Q•NAQ does not offer a voluntary refund after activation for change of mind, lack of use, expiry, unused package credits, dissatisfaction with traffic or ranking, failure to receive responses, failure to hire or be hired, user error, or removal caused by the purchaser’s breach. These exclusions apply to optional Candidate Paid Features and Employer purchases only to the extent lawful; they never extinguish an applicable Consumer remedy, a binding purchased service commitment, a statutory limit on expiry or a prohibition on charging a fee.

18.2 Business purchases

To the fullest extent permitted by law, activated purchases by Business Users are final and non-refundable, subject to the purchased service commitment, any binding remedy and the Payment & Billing Policy. This does not exclude remedies that applicable law does not permit a business contract to waive.

18.3 Consumers

Consumers retain every mandatory cancellation, withdrawal, quality, conformity, re-performance, price-reduction, and refund right. Where Part 3 of Ireland’s Consumer Rights Act 2022 applies, digital content and digital services must meet their contractual and statutory conformity requirements, and the statutory remedies for failure to supply or lack of conformity remain available. Those provisions can apply where a Consumer provides personal data instead of paying a price, subject to the Act’s scope and exceptions; a service is not excluded merely because it is described as free. If an eligible Consumer expressly requests that a service begin during the withdrawal period and later withdraws before full performance, Q•NAQ may charge only the proportionate amount permitted by law. A withdrawal right is lost because of full performance only after Q•NAQ has fully performed and obtained every prior express request, consent, acknowledgement, and durable-medium confirmation required for that service or digital content. Immediate activation, payment, or general acceptance of these Terms alone does not remove the right.

French statutory conformity guarantee — single supply or a series of individual supplies (Article D. 211-3)

This information concerns contracts to which the French statutory conformity guarantee for digital content and services mandatorily applies, including certain contracts without a price where the statutory conditions are met. The responsible trader is NAQ Systems Limited; its addresses, telephone and email are in Section 33.

The consumer has two years from supply of the digital content or digital service to invoke the statutory conformity guarantee if a lack of conformity appears. For one year from supply, the consumer need establish only the existence of the lack of conformity, not when it arose.

The statutory conformity guarantee includes the obligation to provide all updates necessary to maintain conformity of the digital content or digital service.

The statutory conformity guarantee entitles the consumer to have the digital content or digital service brought into conformity without undue delay after the request, free of charge and without significant inconvenience.

The consumer may obtain a price reduction while retaining the digital content or digital service, or terminate the contract and receive a full refund against relinquishing the content or service, if:

1. The trader refuses to bring the content or service into conformity;

2. Bringing it into conformity is unjustifiably delayed;

3. It cannot be brought into conformity without imposing charges on the consumer;

4. Bringing it into conformity causes significant inconvenience to the consumer;

5. The lack of conformity persists despite the trader’s unsuccessful attempt to remedy it.

The consumer is also entitled to a price reduction or termination where the lack of conformity is sufficiently serious to justify an immediate reduction or termination. In that case, the consumer need not first request that the content or service be brought into conformity.

Where the lack of conformity is minor, the consumer may terminate only if the contract does not provide for payment of a price.

Any period during which the digital content or service is unavailable while being brought into conformity suspends the remaining guarantee period until conforming content or service is supplied again.

The above rights result from Articles L. 224-25-1 to L. 224-25-31 of the Consumer Code.

A trader who obstructs the statutory conformity guarantee in bad faith is liable to a civil fine of up to EUR 300,000, which may be increased to 10% of average annual turnover (Article L. 242-18-1 of the Consumer Code).

The consumer also benefits from the statutory hidden-defect guarantee under Articles 1641 to 1649 of the Civil Code for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or service is retained, or a full refund against relinquishing it.

French statutory conformity guarantee — continuous supply (Article D. 211-4)

This information concerns contracts to which the French statutory conformity guarantee for digital content and services mandatorily applies, including certain contracts without a price where the statutory conditions are met. The responsible trader is NAQ Systems Limited; its addresses, telephone and email are in Section 33.

The relevant contractual period is: for the Account service, the period during which that service is supplied under the contract; for an activated Publication, its 30-day Publication Period; for time-limited Premium, VIP or Highlight, the duration disclosed before purchase, ending no later than the Publication’s expiry under the accepted offer. The 90-day window for activating package rights does not replace the supply period for each activated service. A single supply, such as a consumed Boost event, falls within the preceding box where its conditions are met.

The consumer is entitled to invoke the statutory conformity guarantee if a lack of conformity appears throughout the contractual supply period specified above, from supply of the digital content or service. During that period, the consumer need establish only the existence of the lack of conformity, not when it arose.

The statutory conformity guarantee includes the obligation to provide all updates necessary to maintain conformity throughout that contractual supply period.

The statutory conformity guarantee entitles the consumer to have the digital content or digital service brought into conformity without undue delay after the request, free of charge and without significant inconvenience.

The consumer may obtain a price reduction while retaining the digital content or digital service, or terminate the contract and receive a full refund against relinquishing the content or service, if:

1. The trader refuses to bring the content or service into conformity;

2. Bringing it into conformity is unjustifiably delayed;

3. It cannot be brought into conformity without imposing charges on the consumer;

4. Bringing it into conformity causes significant inconvenience to the consumer;

5. The lack of conformity persists despite the trader’s unsuccessful attempt to remedy it.

The consumer is also entitled to a price reduction or termination where the lack of conformity is sufficiently serious to justify an immediate reduction or termination. In that case, the consumer need not first request that the content or service be brought into conformity.

Where the lack of conformity is minor, the consumer may terminate only if the contract does not provide for payment of a price.

Any period during which the digital content or service is unavailable while being brought into conformity suspends the remaining guarantee period until conforming content or service is supplied again.

The above rights result from Articles L. 224-25-1 to L. 224-25-31 of the Consumer Code.

A trader who obstructs the statutory conformity guarantee in bad faith is liable to a civil fine of up to EUR 300,000, which may be increased to 10% of average annual turnover (Article L. 242-18-1 of the Consumer Code).

The consumer also benefits from the statutory hidden-defect guarantee under Articles 1641 to 1649 of the Civil Code for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or service is retained, or a full refund against relinquishing it.

18.4 Australian and similar guarantees

Nothing in these Terms excludes, restricts, or modifies a consumer guarantee, remedy, or liability that cannot lawfully be excluded, including rights under the Australian Consumer Law. “No refund” wording applies only where the law permits it.

18.5 Procedure

The Payment & Billing Policy contains the cancellation and withdrawal notice, the Model Cancellation Form — Consumers Only, the refund process, and the service-specific performance rules. For a distance contract concluded through an online interface that remains subject to the cancellation right under the Consumer Rights Act 2022, Q•NAQ provides the online cancellation function required by section 115A throughout the cancellation period. A Consumer may also send an unequivocal cancellation statement to legal@qnaq.pro or use any other legally valid method. The model form is optional. The Policy explains the two-stage function, the confirmation channel, and the durable acknowledgement.

19. Chargebacks and payment disputes

19.1 Contact first where practical

Before initiating a chargeback, contact Q•NAQ so it can investigate, unless doing so would impair a legal right or card-network deadline. This request does not waive any good-faith right to dispute an unauthorised or legally refundable charge.

19.2 Evidence

Subject to the Privacy Policy and applicable law, Q•NAQ may disclose the necessary and relevant order, acceptance, payment, activation, service, communication, refund, device or fraud evidence to payment providers, banks, card networks, insurers, advisers and competent authorities for the particular lawful dispute, fraud-prevention or legal purpose. This does not authorise disclosure of an entire Account where a narrower record is sufficient.

19.3 Abuse

Knowingly making a materially false or misleading payment dispute after receiving the purchased service is prohibited. After a reasonable investigation, Q•NAQ may restrict the unpaid Paid Feature or order reasonably connected to the dispute and recover the unpaid contractual amount and legally recoverable costs. Q•NAQ will not restrict unrelated paid services solely because of the dispute or penalise a user merely for making a good-faith dispute.

20. Privacy and cookies

The Privacy Policy explains how Q•NAQ processes personal data, including Publications visible to registered users and any separately enabled access without an Account, payments, providers, AI Features, moderation, international transfers, retention, and rights. The Cookie Policy explains cookies, SDKs, local storage, consent, preference controls, and privacy signals. Acceptance of these Terms is not consent to optional cookies or marketing where separate consent is required.

Users who receive another person’s personal data through the Platform must handle it lawfully, securely, and only for an authorised purpose.

21. Third-party services and links

The Platform may interoperate with payment, analytics, communications, maps, identity, AI, error-monitoring, hosting, or other third-party services. Their independent terms and privacy notices may apply when you choose to use them. Q•NAQ is not responsible for a third party’s independent service or content, but remains responsible for selecting and managing processors or integrations to the extent law requires.

Links do not imply endorsement. Use of a third-party website is at your discretion and subject to its terms.

22. Availability, maintenance, and changes to services

22.1 Availability

Q•NAQ seeks to provide reliable access but does not promise uninterrupted or error-free operation unless an enterprise service-level agreement says otherwise. Maintenance, provider failures, security events, traffic, Internet conditions, lawful restrictions, and technical defects may affect availability.

22.2 Maintenance and security

Q•NAQ may perform planned or emergency maintenance and may change technical requirements to protect users and systems. Where reasonably practicable, Q•NAQ will minimise disruption to active paid services.

22.3 Material service changes

Q•NAQ may improve, replace, reorganise or discontinue features for the reasons and subject to the safeguards in Section 31. Changes to a Consumer digital service supplied over time beyond what is necessary to maintain conformity require a valid contractual reason, no additional cost, and the information, advance notice, continued-access option, termination right and reimbursement required by applicable law. A service credit or replacement feature will not be substituted for a legally required money refund without the user’s agreement where that agreement is required. Q•NAQ will not materially reduce the core benefit of an active paid order without a lawful basis and the applicable remedy.

22.4 Beta features

Features clearly identified as beta, preview, trial or experimental may have the limitations and intended duration disclosed before use. Q•NAQ may develop, change or discontinue them, and may change other free offerings prospectively, subject to Section 31 and applicable mandatory rights. These powers do not permit charging for Candidate registration or ordinary Candidate Profile publication, which remain always free under Section 7.2. A feature’s free or experimental label does not itself remove statutory conformity, information, data-protection or other rights, or permit arbitrary removal of an agreed paid entitlement.

23. Suspension and termination

23.1 By you

You may stop using the Platform and may request Account deletion through available settings or legal@qnaq.pro. Stopping use does not cancel a completed purchase, create a refund, erase accrued obligations, or require deletion of records that Q•NAQ must lawfully retain.

23.2 By Q•NAQ for cause

Q•NAQ may suspend or terminate access for the grounds and through the proportionate procedures in Section 14. Urgent action may be necessary for serious illegality, fraud, security threats or a binding order. A curable non-urgent issue normally receives notice and a reasonable opportunity to correct it. Required prior warnings, statements of reasons, complaint rights and remedies for affected paid services remain applicable; Account closure is not an automatic forfeiture of every package or unrelated service.

23.3 Discontinuation without user breach

If Q•NAQ terminates the entire service or permanently ends an active paid service for reasons not caused by the user, it will, as applicable, permit the paid period to finish, offer a substantially equivalent service, or provide the remedy required by the Payment & Billing Policy and mandatory law.

23.4 Effect

On termination, the licence to use the Platform ends. Provisions that by nature should survive remain effective, including ownership, payment obligations, content responsibility, confidentiality, dispute, limitation, indemnity, evidence, and lawful retention provisions.

24. Disclaimers

24.1 As available

To the maximum extent permitted by law, the Platform is provided on an “as is” and “as available” basis. Q•NAQ disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, accuracy, and results to the extent those warranties may lawfully be disclaimed.

24.2 User Content and conduct

Q•NAQ does not warrant User Content or user identity, authority, conduct, solvency, qualifications, or offers. Moderation, verification, ranking, and safety controls reduce risk but cannot eliminate it.

24.3 Mandatory rights

No disclaimer applies to an express commitment in an accepted order or to a warranty, guarantee, duty, or remedy that cannot lawfully be excluded. Q•NAQ does not disclaim responsibility for its own fraud, wilful misconduct, gross negligence where non-waivable, or other liability listed in Section 25.5.

25. Limitation of liability

25.1 Scope

This Section allocates commercial risk to the fullest extent permitted by law. It does not create liability that would not otherwise exist.

25.2 Excluded categories for Business Users

Subject to Section 25.5, for Business Users, Q•NAQ is not liable for indirect, incidental, special, exemplary, punitive, or consequential loss; loss of profit, revenue, opportunity, goodwill, business, anticipated savings, or data; or the cost of substitute services arising from or related to the Platform, even if advised of the possibility, to the maximum extent permitted by law. This exclusion does not reduce a Business User’s payment, indemnity, confidentiality, data-protection, intellectual-property, or other obligations under these Terms.

25.3 Business-user cap

Subject to Section 25.5, for a Business User, Q•NAQ’s aggregate liability arising from or related to the Platform for claims allocated to each successive 12-month period from the Business User’s first acceptance of Q•NAQ’s Terms of Service is limited to the greater of (a) the amount the Business User paid Q•NAQ during that period for the services giving rise to those claims and (b) EUR 100, to the maximum extent permitted by law. Each claim is allocated to the period of the event giving rise to it; claims arising from the same or related events are allocated to the period of the first event. Separate claims, legal theories, Accounts, or affected users do not multiply the cap within that period.

25.4 Consumers

For Consumers, Q•NAQ is responsible for loss caused by its breach, negligence or other conduct to the extent required by applicable law, including reasonably foreseeable loss and mandatory statutory compensation. It is not responsible for loss caused solely by the Consumer, an independent user or an event for which Q•NAQ has no legal responsibility, but those descriptions do not exclude liability for Q•NAQ’s own contribution or non-excludable duties. These Terms impose no separate monetary cap on Consumer claims. A use outside the stated purpose does not defeat an applicable mandatory remedy.

25.5 Non-excludable liability

The liabilities described below are not excluded or limited by these Terms.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence where exclusion is prohibited.

Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation.

Nothing in these Terms excludes or limits liability for wilful misconduct or gross negligence to the extent that liability is non-waivable.

Nothing in these Terms excludes or limits liability for a breach of data-protection, confidentiality, intellectual-property, or payment-security duties to the extent that the law prohibits limitation.

Nothing in these Terms excludes or limits amounts that cannot be limited under applicable consumer law.

Nothing in these Terms excludes or limits any other liability that applicable law does not permit the parties to exclude or limit.

25.6 User-to-user matters

Subject to Section 25.5, Q•NAQ is not liable for an employer’s or candidate’s acts, hiring decision, employment relationship, payment, workplace, communication, misrepresentation, or contract. This clause does not protect Q•NAQ from liability based on Q•NAQ’s own unlawful act or failure to perform a duty imposed directly on it.

25.7 Business Users: contractual time limit

This paragraph applies only to a Business User acting in a business capacity and only to claims for which a contractual time limit is lawful. The Business User must commence legal proceedings against Q•NAQ arising out of or in connection with the Platform or these Terms within 12 months after the date on which the Business User knew, or ought reasonably to have known, the essential facts giving rise to the claim. This does not extend any statutory period that expires earlier. The Business User must also notify legal@qnaq.pro of the claim without undue delay, with sufficient available detail to allow investigation; delayed notice affects recovery only to the extent that Q•NAQ proves material prejudice caused by the delay. No informal complaint procedure is a precondition to commencing proceedings. This contractual time limit does not apply to a Consumer, to a claim for death or personal injury, to fraud or deliberate concealment by Q•NAQ, or to a claim or right for which applicable law prohibits such a limit. It does not limit a regulator’s powers or a person’s non-waivable data-protection rights.

26. Business-user indemnity

To the fullest extent permitted by law, a Business User must defend and indemnify Q•NAQ and its officers, directors, employees and contractors against third-party claims, proceedings, judgments, settlements approved under the following paragraph, damages, and reasonable external legal and defence costs arising out of or in connection with: (a) User Content submitted, supplied or authorised by that Business User; (b) its recruitment, employment, advertising, communications or other business activities through the Platform; (c) its collection, disclosure, use or misuse of Candidate or other personal data; (d) its infringement of intellectual-property, privacy or other third-party rights; or (e) its breach of these Terms or applicable law. This includes claims brought against an indemnified person because it hosted, transmitted, displayed or otherwise supplied the Platform in connection with those matters, without requiring that the indemnified person first establish a separate finding of fault against the Business User. A fine or penalty is recoverable only if and to the extent the law permits its indemnification. The allocation and defence safeguards below apply, and this indemnity does not transfer a statutory duty imposed directly on Q•NAQ.

Q•NAQ will notify the Business User of an indemnified claim without undue delay. A failure or delay in notice reduces the indemnity only to the extent that the Business User proves material prejudice caused by it. Subject to the safeguards below, the Business User may control the defence using competent counsel reasonably acceptable to Q•NAQ and must keep Q•NAQ informed. Q•NAQ will provide reasonable cooperation at the Business User’s reasonable expense and may participate with its own counsel at its own expense. Q•NAQ may take over the defence, with reasonable external costs recoverable to the extent the claim is indemnified, if the Business User does not defend it diligently, there is a material conflict of interest, or the claim seeks an injunction or other relief materially affecting Q•NAQ’s business or legal compliance. No settlement may admit fault on behalf of an indemnified person, impose a non-monetary or continuing obligation on it, or fail to release it fully from the settled claim without its prior written consent, which will not be unreasonably withheld. The indemnity does not cover a loss to the extent caused by an indemnified person’s own independent breach of contract, negligence, fraud or wilful misconduct, or otherwise prohibited from indemnification by law. An allegation of joint liability, the existence of a statutory duty, or liability arising solely from hosting or transmitting the Business User’s material does not, by itself, remove the indemnity. Where causes are concurrent, the recoverable amount is limited to the loss properly attributable to an indemnified matter after excluding the indemnified person’s own contribution. Q•NAQ must take reasonable steps to mitigate recoverable loss, and there is no double recovery.

27. Force majeure

Neither party is liable for delay or failure caused by an event beyond its reasonable control that could not reasonably have been prevented or overcome, including major network or utility failure, natural disaster, war, terrorism, civil disorder, epidemic, government action, sanctions change, or widespread provider outage. The affected party must use reasonable efforts to mitigate and resume performance.

Ordinary maintenance, a reasonably preventable security failure, lack of funds, or a supplier issue that reasonable continuity planning should have prevented is not automatically force majeure. This Section does not excuse amounts already due, confidentiality or data-security duties, or mandatory consumer remedies. If a paid service is materially unavailable for a prolonged period, rights under Sections 18 and 22 remain available.

28. Governing law and disputes

28.1 Informal resolution

The parties may voluntarily seek an informal resolution by sending a written description and requested remedy to legal@qnaq.pro and allowing up to 30 days for a good-faith response. This is not a condition of bringing a claim or complaint and creates no mandatory waiting period. Either party may use any available court, regulator, or other remedy without first completing this process. It does not suspend or extend statutory time limits, shorten mandatory complaint-response periods, or waive any right.

Mandatory consumer-complaint rules apply within their respective scope. In Poland, Article 7a of the Consumer Rights Act requires a response on paper or another durable medium within 14 days of receipt; a complaint not answered in that period is treated as accepted, unless a specific provision provides otherwise. In Hungary, section 17/A of Act CLV of 1997 generally requires a substantive, verifiable written response within 30 days of receipt, subject to statutory exceptions; a rejection must give reasons and the legally required information about the competent authority or conciliation body and our position on submitting to that body’s decision.

In Lithuania, Article 21 of the Law on Consumer Protection requires a reasoned written response to a consumer’s written claim within 14 calendar days where its conditions apply. In Latvia, section 26.1 of the Consumer Rights Protection Law generally requires a response within 15 working days; an electronic complaint does not require a signature. If the statutory response period cannot be met, we promptly give the reason and a justified reasonable completion date. In Estonia, section 24 of the Consumer Protection Act generally requires a response within 15 days, with a reasoned response or, where justified, notice explaining the delay and stating a reasonable new deadline. Any refusal identifies an available competent dispute-resolution route where the law requires this; these provisions do not represent that a particular body automatically has jurisdiction over every cross-border dispute.

For Czech digital-service defect complaints within section 19 of Act No. 634/1992, we provide the required written acknowledgement and record of resolution or reasons for rejection, and resolve the complaint within a reasonable period; the general 30-day complaint limit does not apply to digital content, including digital content supplied on a tangible medium, or digital content services. Where Slovak Civil Code sections 852h and 852k apply, we promptly give written confirmation of the reported defect and the time for remedy, normally no more than 30 days from the report unless a longer period is justified by an objective reason beyond our control. The remedy must be free, within a reasonable time and without serious inconvenience; a rejection includes written reasons.

28.2 Business Users

For a Business User acting in a business capacity, these Terms and the contractual relationship with Q•NAQ are governed by the laws of Ireland. Irish law also applies to connected non-contractual obligations to the extent that a choice of that law is effective under the applicable conflict-of-laws rules. The courts of Ireland have exclusive jurisdiction to determine the merits of any dispute arising out of or in connection with these Terms or that relationship, including disputes about their existence, validity or termination. Either party may seek interim or protective measures from another competent court where the applicable procedural law permits, and may seek recognition or enforcement of an Irish judgment in any competent jurisdiction; neither step changes the agreed forum for determining the merits. This paragraph does not displace a mandatory rule of exclusive jurisdiction, an overriding mandatory law, or a non-waivable protection that applies to the particular person or transaction despite its business designation. Where Article 8, sole paragraph, item II, of Brazil’s Law No. 12,965/2014 applies to an adhesion contract for services provided in Brazil, the Brazilian courts are also available as an alternative forum. The official UK language version governs interpretation subject to the safeguards in Section 1.5.

28.3 Consumers

For a Consumer, these Terms and the contractual relationship with Q•NAQ are governed by the laws of Ireland. This choice does not deprive you of protection under mandatory rules of the law that would apply without that choice, including the law of your habitual residence where the applicable conditions are met. The Irish courts are available on a non-exclusive basis. You may also bring proceedings in any other court available under applicable mandatory jurisdiction rules, including a competent court where you are domiciled or reside when those rules provide that right. Q•NAQ may bring proceedings against you only in a court permitted by those rules. No provision requires you to bring every dispute in Ireland, prevents a complaint to a competent authority, or makes the informal complaint procedure a condition of exercising a legal remedy. The official UK language version governs interpretation subject to the mandatory language and consumer safeguards in Section 1.5.

28.4 Alternative dispute resolution

The parties may agree to mediation or arbitration after a dispute arises. Nothing in these Terms requires either procedure without a later agreement, and mandatory statutory redress mechanisms remain available.

28.5 Injunctive relief

Nothing prevents a party from seeking urgent relief for security, intellectual property, confidentiality, fraud, unlawful content, or imminent harm.

29. Global scope and mandatory law

29.1 Mandatory law

Q•NAQ and each user remain subject to every mandatory law that applies according to establishment, targeting, location, user status, activity, thresholds, and facts. Nothing in these Terms excludes or limits a right, remedy, duty, forum, language requirement, or regulatory power that applicable law makes non-waivable.

29.2 Country and feature availability

Technical accessibility does not mean that every feature is offered, licensed, registered, localised, or lawful in every country. Q•NAQ may withhold or geo-restrict a country, role, occupation, feature, payment method, or data flow until required licensing, registration, representative, tax, language, consumer, accessibility, safety, localisation, or transfer controls are in place.

29.3 Mandatory requirements

Applicable mandatory information, consent, cancellation, complaint and appeal requirements remain effective within their lawful scope and prevail over a conflicting general provision to the extent required by law. An accepted order or separately agreed term has priority only as provided in Section 1.3. A country or language label, or a translation by itself, does not create a separate agreement or change the operator.

29.4 Compliance before launch

Q•NAQ will not knowingly offer a regulated feature in a country before implementing the legal controls that apply to Q•NAQ for that feature. Each Business User remains independently responsible for laws applying to its recruiting, employment, advertising, communications, and processing of personal data.

30. Notices and electronic records

30.1 Electronic contracting

You agree to receive contracts, order confirmations, invoices, withdrawal acknowledgements, and notices electronically, unless mandatory law requires another form. For every paid order, Q•NAQ issues an invoice or other legally sufficient receipt and makes it available as a downloadable electronic document in the Account for both Consumers and Business Users. You may save or print these records. Making an invoice or receipt available in the Account does not by itself satisfy a requirement to provide an order confirmation, withdrawal acknowledgement, contract copy, or other record on a durable medium; Q•NAQ will separately provide that record where required.

30.2 Contact details

Keep your email and Account contact details current. Routine operational notices may be sent to the registered email or displayed in the Account. A material legal or paid-service notice will be provided in a manner reasonably designed to reach you and in any form required by law.

30.3 Notices to Q•NAQ

Unless a policy identifies a specialised address, legal notices should be sent to legal@qnaq.pro and should identify the sender, Account, issue, facts, requested action, and supporting documents. Service of court documents must comply with applicable procedural law; email alone is not accepted as formal service unless Q•NAQ expressly agrees or law permits it.

31. Changes to these terms

Q•NAQ may revise these Terms and change the features, organisation, technical operation, prices and package structure offered on the Platform. These powers do not permit a fee for Candidate registration or ordinary Candidate Profile publication, withdrawal of their always-free status, or making either conditional on purchasing a Paid Feature. Changes to terms governing an existing continuing relationship must be based on one or more of the following reasons: compliance with a law, binding order or regulatory requirement; preventing fraud, abuse or a security threat; maintaining technical compatibility, interoperability or reliability; adapting to a provider or technical infrastructure change; introducing, improving or reorganising functionality; responding to objectively identifiable operating costs or changes in the market in which the relevant service is offered; or correcting an error, ambiguity or inconsistency without removing an accrued right. The notice will identify the material change, its reason and its effective date. Q•NAQ will give reasonable advance notice of a material change affecting existing users, on a durable medium where required, and obtain any consent required by law. A shorter period or an immediate change is permitted only to the extent justified and allowed by applicable law, including a binding legal requirement or an unforeseen, imminent security threat; Q•NAQ will explain it as soon as reasonably possible. Future offers may use updated prices and packages disclosed before an order is placed, subject to an existing binding quotation or agreement. No change retrospectively increases the price of an accepted order, reduces its purchased quantity or validity, rewrites accrued claims, or automatically turns a free service into a paid order. Where Regulation (EU) 2019/1150 applies to a Business User, notice will be on a durable medium and at least 15 days, or longer where reasonably necessary for technical or commercial adaptation; its specific waiver, termination and urgent-change rules prevail.

A revision binds a user only when it has been validly incorporated into the relevant contract. Continued use after valid notice can evidence acceptance only where applicable law permits; it is not a substitute for required express agreement, and using an existing paid entitlement does not by itself accept a reduction of that entitlement. A user who rejects a proposed change may stop future use or purchases, without losing a remedy or prepaid entitlement protected by the existing contract or law. Where Q•NAQ modifies a Consumer’s digital content or digital service supplied over a period beyond what is necessary to keep it in conformity, the contract must permit the modification for a valid reason, the modification must involve no additional cost, and Q•NAQ will provide clear information. If the modification negatively affects access or use by more than a minor amount, Q•NAQ will give reasonable advance notice on a durable medium of its features and timing and of the right to terminate or retain the unmodified service where available. Where section 64 of the Irish Consumer Rights Act 2022 applies, the Consumer may terminate without charge within 30 days after the later of being informed of the modification and the modification taking effect, unless Q•NAQ enables continued access to the unmodified, conforming service without additional cost. Q•NAQ will make the reimbursement and provide other remedies required by law. Any applicable local rule giving a longer period or greater protection prevails. Q•NAQ may discontinue a future offering, but will honour existing paid commitments or provide the termination and refund remedies required by the contract and applicable law. Discontinuing or reorganising an offering does not permit Q•NAQ to replace free Candidate registration or ordinary Candidate Profile publication with a compulsory paid alternative or to withdraw their always-free status while providing those services.

32. General terms

32.1 Assignment

You may not assign these Terms or transfer an Account without Q•NAQ’s written consent. Q•NAQ may assign these Terms in connection with a merger, reorganisation, financing, sale of business or assets, or transfer to an affiliate, provided the assignee assumes the relevant obligations. A transfer must not reduce a Consumer’s contractual guarantees without that Consumer’s agreement where such agreement is required by law. Q•NAQ will give the required notice, obtain any required consent, and preserve mandatory termination and other remedies.

32.2 Independent parties

These Terms do not create a partnership, joint venture, franchise, fiduciary, employment, or agency relationship between Q•NAQ and a user. This contractual description does not determine employment status, statutory agency status, controller status or another classification imposed by the actual activities and applicable law.

32.3 No third-party beneficiaries

Q•NAQ holds the benefit of Section 26 for itself and as agent and trustee for each indemnified person and may enforce that Section on that person’s behalf. Except as stated in the preceding sentence, no person other than the parties has a contractual right to enforce these Terms, without limiting statutory rights.

32.4 Severability and reformation

If a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent or severed if necessary, and the remainder will continue in effect, subject to any mandatory rule requiring a different result. A provision unfair or non-binding under applicable Consumer law is treated as that law requires; it is not rewritten merely to preserve the greatest restriction the drafter might lawfully have imposed.

32.5 No waiver

Failure to enforce a provision is not a waiver. A waiver must be specific and in writing by an authorised representative.

32.6 Entire agreement

These Terms and the documents listed in Section 1.2 are the entire agreement concerning the Platform, subject to an accepted order or separate signed agreement. They replace prior discussions on the same subject but do not exclude liability for fraud or mandatory pre-contractual statements. Nothing in this clause excludes a service description, representation or precontract information that applicable law makes binding, or a remedy for misleading conduct.

32.7 Headings and interpretation

Headings are for navigation. “Including” means “including without limitation.” Singular includes plural where context requires. A contractual discretion must be exercised consistently with good faith, the stated purpose, and mandatory law.

33. Contact

NAQ Systems Limited

Contact and correspondence address: 18 Mallow Street Upper, Limerick, V94 N12Y, Ireland

Company number: 812051

Website: qnaq.com

Legal, platform, and billing notices: legal@qnaq.pro

Telephone: +353 1 912 8188

Appendix A — paid feature and supply matrix

This Appendix summarises the standard product model. The specific checkout description, accepted order, quantity, duration, and price control where they lawfully and clearly differ. A marketing label never overrides a material checkout disclosure or mandatory law. A disclaimer or product label does not neutralise a misleading material statement or a binding promise about the purchased feature.